What is an established brand?

established

By: Brian McHale

At Sunrise Advertising, we specialize in ENERGIZING ESTABLISHED BRANDS.

We have had the distinct pleasure of working with many established brands over the 10 years we have been in business. Personally, I have had the opportunity to partner with many more established brands over the course of my marketing career.

So how do we define an established brand?

First of all, it doesn’t start with a defined length of time in existence. Certainly a brand can’t reach established status overnight, so it does have to be in existence for a period of time. But it doesn’t have to be over 25 years, or 15, or 10 years for that matter. It just needs to be around long enough to have developed a long-term relationship with its customers. In today’s fast-paced, technology driven world that can happen in as little as five years. Even with a long sales’ cycle, most brands would have had the opportunity to go through a second “buying” round with its customers over a five year period.

To be an established brand, the brand should have also developed a place within its category. It has to be known, have some specific character traits that its customers would clearly associate with the brand.

Any brand that has been around for awhile runs the risk of becoming stale or lazy. Often my work with established brands has been around helping them become “unstuck” in some way. Whether it was time for them to innovate as far as products or services or they simply needed to reevaluate how they should communicate with today’s customer. They needed someone to help them decide which parts of their brand history should be carried forward and which ones should be reinvented.

Having an established brand can be a powerful thing. So if your brand has a great history, don’t fall into the trap that having a heritage will slow you down. You’re in good company as long as you find ways to stay relevant.

Cruise Industry Missing Positive PR Opportunities

carnival ship

By: Allison Schroeder

People love a good PR disaster.  As if there were a bright red beacon attached to your brand, a company can find itself attracting unwanted attention faster than a blink of an eye.  As of late, the cruise industry has been under this kind of extreme scrutiny following a rash of public relations nightmares across a number of cruise lines.

The industry reputation has gotten so bad that when I told friends and relatives that I had a cruise booked in May, they visibly cringed and asked me if I regretted my choice of vacations.

To be honest, I wasn’t worried. The risk of an accident or mishap is just as likely – if not more so, on any alternative vacation I might consider. The difference in this case? Negative publicity.

Combating such unfavorable word of mouth can be like pushing a boulder uphill if you’re constantly doing damage control. It’s impossible to get ahead of the bad news. While this may be mitigated by a solid crisis communication plan, a healthy dose of positive human interest stories can go a long way in countering a tarnished image. Sure, they might not always be as sensational as an accident, but it helps soften the brand image and provide fresh stories for the newsroom other than crisis updates.

Don’t think there is any good news to come out of the cruise industry? Think again.

I just returned from my cruise last week – yes, a Carnival cruise, and contrary to the expectations of my friends and family, had a great time. No, we didn’t lose power or run aground or any sort of mishap, but I did experience what could have been a newsworthy and positive PR opportunity for the brand.

In fact, we were a party to a daring rescue at sea……

During our second day, the 110,000 ton Carnival Valor ground to a halt in the middle of the ocean to pick up some fishermen from Dominica who had been stranded for four days without food or water after their tiny boat broke down.  I’m no nautical genius, but I’m fairly certain that had we not been cruising by at the right place or the right time, these men may never have returned home.

After speaking with a few ship employees, I came to learn that this wasn’t an uncommon occurrence- in fact the very ship we were on had picked up stranded fishermen earlier this year. Even if something of this sort does happen on a quarterly basis, it takes no time for the ship videographer to snap some video of the rescue and upload to the corporate PR department to distribute out to national news outlets.

People like happy endings- who cares if maritime law mandates that you have to stop for a stranded vessel? It’s still good fortune that Carnival was able to lend assistance when they were needed and they should shout it from the rooftops.

It’s unfortunate that the day after I returned from my own cruise, news broke of a Royal Caribbean ship that had caught fire at sea, inciting another wave of negative press lamenting the state of the industry. If only these giants could capitalize on the positive news like what I witnessed firsthand, the blow might not be so hard.

This article was published in Media post   and the Bulldog Reporter

Do you love your brand?

heart II

By: Brian McHale

If you are a marketer, I have a question for you. Do you love your brand?

I mean the brand you work on that pays you to help it grow. Do you love it? Are you passionate about it?

If you don’t love it, how can you expect the consumer to love it? You are the one in charge. You are helping to create that special feeling the consumer gets when thinking about your brand. You know, the one that leads to loyalty, advocacy, the “I wouldn’t use anything else” feeling.

There is a trend in marketing, especially at the CMO level, where marketers last about two years and then they move on to another company. Maybe they were brought in to goose a brand, get some short term results for “the street.” After a couple of years, no matter the results, they go elsewhere.

And the amount of change doesn’t stop with the CMO. The new CMO often cleans house and brings in their favorite marketing suppliers. All continuity is lost. Sometimes that amount of change is necessary but often the brand suffers because much of the past is forgotten.

This trend really worries me. It worries me because that much change at the brand champion level risks turning a brand into “flavor of the day.” We ask and expect consumers to love a brand for a long time, spread the good news, etc. but our internal brand leaders may not share that same passion. And believe me, consumers see, feel and react to that.  And their reaction isn’t always positive.

I know change is inevitable and often it is good. I would just like to see more value put on the history of a brand and what it can mean to tomorrow’s successes.

Opening Day Ratings

Some Sunrise Team Members Enjoyed the Opening Day Festivities!

By: Mike Grueter 

While the Reds didn’t have the best start to the new season with a 3-1 loss to the Los Angeles Angels, they did have a strong start to their TV broadcast with a record setting audience watching on the FOX Sports and WKRC simulcast.  According to Nielsen, the Reds Opening Day game achieved a 23.5 HH rating (up from 21.3 HH in 2012 and 16.3 HH in 2011).  

The game also started later than normal.  Instead of the usual 1pm start time, the game started at 4:10pm which gave more people the opportunity to watch from home after work or after school.  The Reds success last season in winning their division and maintaining a strong team going into 2013 has also rallied their fan base to pay more attention.  It’s just one game down and a long season still to go, but hopefully this is the year for more than just record TV ratings for the Reds!

Why has Coca-Cola stumbled?

By: Brian McHale

Over the past few months, Coke has gone on the defensive. Why?

Coke has been targeted by some groups who believe Coke is to blame for obesity in our country. This is unfortunate but not necessarily surprising. We’ve seen this type of thing before, for example, the attack on the fast food industry. But what is more unfortunate is the reaction by Coke.

Coke created a series of TV spots and on line videos focusing on ways to burn calories – coincidentally the same amount of calories in a Coke. Their brand doesn’t stand for healthy despite the many low calorie and zero calorie drinks they have introduced over the years. No one drinks a Coke thinking it is healthy just like they don’t eat a candy bar for its nutritional value.

Apologizing for who you are as well as what you can’t control is not smart branding. Trying to suddenly take the blame for something that is really about personal responsibility and individual accountability doesn’t help your brand. No one is forcing a consumer to down a 6-pack of Coke a day. I mean, Coke ads are usually pretty good but c’mon.

During my lifetime, Coke has been known as the brand that is all about having fun, being happy. It is a firm piece of Americana. But they aren’t believable as a brand concerned with burning calories.

So have  a Coke and a smile. Teach the world to sing. Catch the wave – red, white and you. Just try a little personal self-control while you do it.

Is your brand stuck?

By: Brian McHale

Brands are funny things. They have life. They can change over time. They can be hard to define. Some stay true to themselves while others veer wildly out of control.

Brands that are established or have history often “keep on keeping on” with whatever worked in the past, not taking into account the changing world around them. This can lead to the brand’s growth rate slowing or declining. It can also give the competition room to grow or out maneuver its once stronger competitor.

This doesn’t mean the established brand should just try to die gracefully or hang on for a little while longer. It most likely means the brand is, what I like to call, “stuck.”

So, is your brand “stuck”? Did you once dominate your category or hold a strong second position only to be out gunned by the competition? Do you feel like your brand has lost touch with its customer base?

It can be hard to pull the trigger to try something new. But the world around your brand is continuing to evolve, so if your brand isn’t also evolving and changing, you’re stuck. That doesn’t mean it’s time to throw in the towel. On the contrary, it is a perfect time to innovate.

I have worked with a number of brands that were “stuck” over the course of my career. Most of them were still really good brands with a solid foundation but they just needed to adapt to the changing world.

If your brand is stuck, here are two areas you should consider.

One, is what you are communicating about your brand being done in a relevant way for today’s customer? People like to communicate in different ways today versus how you may have done it a few years ago. Even if you are using the most up to date communication channels, think about if what you are saying is still relevant to your customer? Like communication channels, peoples’ priorities have changed.

That brings us to the second area to consider. Is your product or service still relevant? Should you add something that leverages your current expertise but speaks more strongly to today’s customer or where your category is going?

Find the best parts of your brand’s heritage and make sure to make them relevant for your customer this year. That may mean change on your brand’s part but it also might once again lead to the success your brand used to enjoy.

Despite a Decline in Regular Season Viewership, Super Bowl XLVII Delivered for the NFL

By: Bill Brassine

Just 10 hours after the trophy presentation, it was announced that Super Bowl XLVII between the Baltimore Ravens and the San Francisco 49er’s delivered a record high rating and viewership for CBS.  The announcement ended up being a bit premature.  The 35 minute delay due to the unexpected power outage also caused some confusion on how the overall game’s ratings should be reported.

After the final tabulation the game ended up being the 3rd highest rated television event in history just behind Super Bowls XLVI in 2012 and XLV in 2011.

1) Super Bowl XLVI:  Sunday, February 5th, 2012 in Indianapolis, IN

          – New York Giants 21 / New England Patriots 17

          – NBC: Al Michaels & Cris Collinsworth

          – 47.0 National Household Rating

          – 71% Share of TV’s in use

          – 111,300,000 total average viewers

2) Super Bowl XLV: Sunday, February 6th, 2011 in Dallas, TX

          – Green Bay Packers 31 / Pittsburgh Steelers 25

          – FOX: Joe Buck & Troy Aikman

          – 46.0 National Household Rating

          – 69% Share of TV’s in use

          – 111,000,000 total average viewers

3) Super Bowl XLVII: Sunday, February 3rd, 2013 in New Orleans, LA

          – Baltimore Ravens 34 / San Francisco 49er’s 31

          – CBS: Phil Sims & Jim Nantz

          – 46.3 National Household Rating

          – 69% Share of TV’s in use

          – 108,400,000 total average viewers

The NFL has seen a decline in regular season viewership during the 2012 season so they have to be pleased with the strong showing and interest in this year’s Super Bowl.

During the first half and after the second half kick-off it looked like it was going to be the NFL’s and CBS’s worst nightmare.  Baltimore was running away with the game and viewership was starting fall off.  Then came the mysterious power outage which created a social media firestorm and boosted viewership, and after play resumed San Francisco jumped right back in the game and took it down to the final play of the game.

In our local market of Cincinnati, WKRC saw ratings that out performed the before mentioned strong national numbers.

WKRC averaged a 51.6 rating and 70 share of TV’s in use.  This equates to nearly a ½ million homes in the Cincinnati market tuned into the Super Bowl. It was certainly an event that kept everyone- from fans to advertisers- on the edge of their seats.

Countdown to Kickoff

 

By: Tim Hogan 

With Super Bowl XLVII set to kick off, world class brands and big time fans anxiously wait to see who will be crowned this year’s advertising champion.  

Who will deliver the big hit? Who will score the most points with critics and consumers? Who will earn the coveted title: Super Bowl MVA (Most Valued Advertiser)?

 

With 21 Super Bowl ads in the past 6 years, Wieden + Kennedy is the most experienced player in the game. They have three new spots scheduled for this year’s broadcast (2 for Coke, 1 for Oreos). These are the guys that brought you Clint Eastwood’s Halftime in America for Chrysler. For my money, the most memorable spot in last year’s game.  

And speaking of money, it costs plenty to play at this level. According to Adweek, the cost of a single :30 spot during the CBS broadcast averages $3.8 million this year! No pressure.

 

A Wieden Creative Director who has worked on 5 Super Bowl spots, Jason Bagley reminds us that that brands don’t win by playing it safe. “The greatest challenge for brands and agencies is to not buckle under the pressure,” he suggests. “More than ever it’s the time to not overthink it, be courageous and go for it.” Words of wisdom for any brand.  

Adweek, Vol LIV, No. 3, January 21-27, 2013

 

Song Parody Fun

By: Allison Schroeder

While there’s a lot of serious planning that goes behind every brand or marketing initiative, there can also be a lot of fun.  And no agency person in their right mind would tell you that they don’t love flexing their creative muscles every once and a while.

Here’s a little known fact for you: I’m a sucker for song parodies. That’s right. And I probably find it more entertaining than I should, but if done right and used to a company’s advantage, the viral opportunities are endless!

Psy’s Gangnam Style could have easily been the most parodied song of the year, and I’ll have to admit, the “Mitt Romney Style” video was stuck in my head for a solid week.  http://www.youtube.com/watch?v=yTCRwi71_ns

Of course there’s also Klingon Style for you trekkies out there (that one is lost on me, but is probably funny for those who know that scene)  http://www.youtube.com/watch?v=CayMeza487M

There was even one for the Olympics on NBC: (http://www.youtube.com/watch?v=9Uh8i9joqVE )

If you’ll listen carefully, you might have even caught a version about Santa on the radio this past holiday season. Of course, some of these are better than others, but it’s entertaining to see what people do with a little creativity and some time to spare.

I also have a soft spot for the song “Like a G6,” which I’ve even parodied by swapping out “like a G6” with “Eat some cheese sticks.” I’m also fortunate enough to have the world’s most enthusiastic friends who jumped on board to create our own music video for the song, which was mercifully deleted “on accident,” probably to the benefit of all parties involved.

Those lyrics? You’ll have to ask for them in person, but rest assured, it’s pure songwriting genius.

Sunrise Advertising Seeks Media Coordinator

Media Coordinator Job Description

The Media Coordinator position is a fast paced position that requires multiple skills including but not limited to:

Self Motivation:  Must be able to balance and prioritize responsibilities with moderate daily supervision.

Approachability:  Will work directly with all other departments within the agency, it is imperative to treat them as clients.  The media department has both internal and external clients whose needs must be met.  Other departments must feel comfortable coming to this person with issues and feel secure in the fact that this person will do all they can to work with them on issues that may arise.

Dependability:  Must possess a strong work ethic and ability to multi-task across multiple projects and be deadline driven to be sure projects are done on time. 

Job Responsibilities include:

  • Assisting Planners & Buyers on research / information gathering
  • Print Buying of assigned markets
  • Invoice data entry
  • Invoice discrepancy resolutions
  • Communication with local market sales representatives in assigned markets
  • Communications (when needed) with assigned client contacts
  • Assisting in broadcast buys as necessary with the lead buyer (avails, makegoods, etc.)
  • Media Billing
  • Clerical / administrative work involving file organization and phone systems

 

Job Requirements include:

  • Full Time Position
  • Desire to work in Media Planning & Buying
  • Desire to learn and advance
  • Bachelor’s Degree
  • Strong basic math skills
  • Outgoing personality with strong communication skills
  • No prior agency experience needed 

 

Please send resumes to: bbrassine@sunriseadvertising.com